1.  Assists in the development of technical and functional plans, strategies, and service goals; investigates new products and technologies; evaluates user needs and implements systems and solutions to best service the community; conducts evaluation and/or proof of concept work to better understand requirements and solution design; develops system documentation and procedures; develops training materials and end-user communications, and provides end-user training.2.  Oversees new and existing systems and services; manages and coordinates system upgrades, enhancements, new release installations, and special projects related to systems and services in functional areas.3.  Oversees, coordinates and monitors systems and services to ensure reliable performance, data integrity, and timely and ac