Manages technology in support of the activities and needs of assigned operational business unit(s) according to all applicable policies, regulations, laws, and other guidelines including those governing Information Technology Services (ITS). Provides superior customer service to the assigned operational business unit(s); optimizes technological solutions, and manages software utilized. Enables business and academic units to better serve the undergraduate and graduate academic community using current technological solutions. Acts as an advocate for new solutions through the application of technologies and works closely with ITS colleagues and other offices; supports and enhances business and academic functions in an affordable and efficient manner.