ESSENTIAL JOB FUNCTIONS

System Administration & Monitoring

• Assures minimum service interruptions by analyzing performance, scalability, and availability of resources.
• Develops strategies for, and completes performance tuning of, College mission-critical VoIP systems.
• Analyzes, tests, and troubleshoots assigned systems. Performs Tier 3 troubleshooting and serves as an escalation point for any issues Tier I and II support are unable to resolve.
• Schedules system downtime with end users and technical staff members to facilitate hardware and software changes following CSCC change management procedures.

Hardware & Application Support

• Performs specialized duties involved in the planning, installation, configuration, operation, development, modification, maintenance, and repair of VoIP Communication systems, software, hardware, and applications.
• Installs and configures software applications and tools.
• Configures endpoints such as telephones (hardware/softphones), fax machines, emergency telephones, and other emergency telecommunication integration services.
• Designs, builds, operates, and maintains VoIP infrastructure in accordance with the College's needs and recommended best practices.

Compliance & Documentation

• Documents solutions and standard operating procedures (SOPs) to ensure services are delivered in an effective and efficient manner for assigned and related areas of responsibility.
• Ensures policies, procedures, rules, and regulations are being met and followed according to College practices.
• Complies with all state and federal regulations including Kari's Law and RAY BAUM's Act.

Project Design & Support

• Understands and documents the technical requirements for new services or service enhancements.
• Advises on technological decisions & provides service implementation estimates.
• Supports the overall operations of assigned environments, ensuring they meet requirements & performance goals.
• Identifies reusable/preconfigured service components or standard products from the market to leverage & assemble the service/solution.
• Works closely with appropriate stakeholders to ensure implementation meets design requirements.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities:

• Attends all required department meetings and training.
• Required to serve on On-Call/On-Duty rotations for after-hours support, 24/7 availability.

Minimum Education & Experience required

• High School Diploma or equivalency.
• Three (3) years of progressively responsible technical experience.
• Preferred Certificate: CCNA-Voice *An appropriate combination of education, training, coursework, and experience may qualify a candidate.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

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