The System Administration Analyst (SA) is a technical resource for college infrastructure technology, focused on client-systems (mobile devices, desktop/laptop computers) and customer support systems. The SA will coordinate computer builds/images, software installation and maintenance processes, and necessary scripting and integrations to efficiently manage thousands of computing endpoints for the college. This role is also accountable for the primary customer support and ITSM tool, tracking support tickets, customer requests, knowledge base articles and service level agreements. Performs necessary software upgrades in accordance with ITIL and other best practices. Serves as a technical resource on projects and other scheduled work activities requiring systems management expertise. Eval