The Systems Administrator II is a member of the Libraries IT department, in the TS unit. As the key departmental resource for Apple, Windows, and Linux systems, they provide technical consultations on highly complex projects; provide expertise on all computing platform issues; and train TS colleagues in methods of resolving problems. This position reports to the IT Services Manager.
They conduct specialized work in developing and supporting the Libraries’ staff and patron computing environments, including using endpoint management tools to configure devices; optimizing systems performance; analyzing systems usage and system load issues; troubleshooting issues as necessary; diagnosing systems problems; and identifying technical trends in problem identification and resolutions. The position is responsible for forecasting, planning, communicating, testing, and implementing system upgrades.
This role is key in developing strategic solutions that improve operational performance and efficiency for computing environments and business technologies across the Libraries. This includes evaluating the current state of business technology resources; suggesting upgrades and enhancements to existing technologies; conducting cost/benefit and buy/build analyses; presenting findings and proposals to stakeholder groups; and ensuring that technology is appropriately configured, installed, and integrated with legacy solutions. They are responsible for gathering client needs, proposing innovative solutions, and ensuring that clients are satisfied with software and hardware products delivered.
The Systems Administrator II will collaboratively develop, establish, and work within Information Technology Infrastructure Library (ITIL) processes and procedures to deliver exceptional IT services to the Libraries.
One of the following:
Bachelor’s degree in computer science or an IT-related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming OR
Associate degree in computer science or an IT-related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming OR
An equivalent combination of education and experience.
Advanced experience with configuration development using endpoint management tools like Microsoft Endpoint Configuration Manager (MECM/SCCM), JAMF, Apple School, or others
Experience researching and developing technology strategy and methodologies to improve business efficiency, including automation using Python, PowerShell, or equivalent tools
Project management skills, including assessing user needs, identifying potential solutions, managing multiple priorities in a high-volume work environment, and meeting client technical needs
Ability to foster an environment of belonging and well-being
Ability to communicate clearly and knowledgeably across audiences with varied technical backgrounds
Demonstrated ability to work both independently and collaboratively, establishing and maintaining effective work relationships while sharing ideas, information, feedback, and support with a team-centric mindset
