PRIMARY PURPOSE/GENERAL DESCRIPTION:

Instructional Technology Assistants (ITAs) provide support for the IT-FITS program by providing Scripps faculty and students with computer software assistance. ITAs build on their technical expertise, communication skills, and patience to help faculty use their computers and computer programs more effectively. ITAs work with and provide user support for industry-standard technology.

IT-FITS is an innovative program that continues to help Scripps professors implement technology to teach more effectively, give presentations, publish websites, and more. ITAs also provide user support for Scripps students through workshops and individual meetings.

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

This information is intended to be a descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Perform other duties as assigned.

• Provide one-on-one training to faculty in their campus offices, classrooms, via Zoom or in the Faculty computer lab.
• Check and respond to ticket requests in a timely manner.
• Maintain accurate and thorough documentation of clients' issues and troubleshooting steps taken, as well as provide clear communication to clients.
• Create websites, tutorials and other resources for faculty.
• Assistance in designing and hosting faculty and student technology training workshops.
• Guide faculty and students in using computer software and hardware (Canvas, Sakai, Zoom, etc.) using non-technical language.
• Update the ITFITS website using WordPress.
• Weekly team check-ins and post regular updates via Teams.
• Work independently to accommodate walk-ins and telephone support.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

Individuals must possess knowledge, skills, and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities.

• Excellent organizational skills.
• Strong communication and writing skills.
• Experience working with Microsoft Office or Google Suite.
• Demonstrate attention to detail.
• Ability to work independently and in teams.

QUALIFICATION STANDARDS:

EDUCATION & EXPERIENCE:

Graduation from high school with at least two years of college level courses or any combination of education, training or experience that provides the required knowledge, skills, and ability to perform the job.

Some experience working in Instructional Technology is preferred.

LICENSES / CERTIFICATES:

None.

OTHER:

HOURS & CLASSIFICATION AND STATUS:

This is a temporary status, part-time (no more than 30 hours per week), non-benefits-eligible, non-exempt position.

The regular hours for this position are Monday-Friday 8:30 am-3:00 pm. Hours may vary due to the needs of the College or department.

The position is scheduled to begin on or around June 30, 2025, and is anticipated to end on or before August 22, 2025. This position is not eligible for remote work.

Hourly rate: $17.00. The hourly rate of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

SUPERVISORY RESPONSIBILITY:

None.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to moderate.

Physical and Mental Requirements

Ability to maintain good concentration level while dealing with interruptions; attention to details with emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action plans.

Sitting in a normal seated position for extended periods of time. Standing for extended periods of time. Reaching and extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than the whole hand(s), or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal parameters. Ability to bend and stoop, for example, to file. Ability to move about. Ability to lift and carry short distances up to 20 lbs., for example to lift or move office supplies, files, books and packages.

At-Will Employment

Regular employment at the College is for no specified period of time; conditions and status of employment (hours, pay, title, duties, etc.) are subject to change at any time. Scripps College is an At-Will employer. Employees, and likewise the College, are free to end the employment relationship at any time, for any reason, with or without notice or cause, unless otherwise prohibited by law.

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About SCR Scripps College

The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.

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