Posted: 06-Apr-26
Location: Holderness, New Hampshire
Type: Full Time
Salary: 65,000 - 70,000
Required Education:
Instructional Technology and Support Specialist
Anticipated Start Date, Late Spring 2026
Overview
Located amid the lakes and mountains of central New Hampshire, Holderness School is a traditional co-ed independent secondary school, serving grades 9-12. Holderness strives to strike a balance in fostering the resources of the mind, body, and spirit: the mind through a challenging college preparatory curriculum; the body through outdoor activities and required interscholastic athletics; and the spirit through school and community service and affiliation with the Episcopal Church. Holderness remains, by choice, a small school where everybody plays an important role, and where students, faculty, and staff maintain close personal relationships.
Diversity Mission Statement
Holderness School is committed to being a community that celebrates and supports diversity in its many forms because multiple perspectives and experiences are vital to educational excellence and strengthen our community. Diversity refers to the human facets of race, ethnicity, national origin, religion, gender, sexual orientation, age, ability, and socioeconomic status. Holderness strives to create opportunities for cooperation, to broaden the educational experience of all students, and to enrich the lives of all community members.
Position Description
Holderness School is seeking an Instructional Technology and Support Specialist. The Instructional Technology and Support Specialist blends instructional technology partnership with hands-on technical support. This position works closely with faculty to support effective and thoughtful use of technology in teaching and learning, while also providing responsive, day-to-day support across devices, systems, and classroom technology for both students and employees.
This role is intentionally designed as a balance between faculty-facing instructional support and Help Desk operations, and plays a key role in ensuring both a high level of service and meaningful integration of technology across campus.
This is a full-time, 12-month position reporting to the Director of Technology.
Essential Duties and Responsibilities
Instructional Technology & Faculty Support (Approx. 40%)
- Partner with faculty to support the effective integration of technology into teaching and learning.
- Provide one-on-one and small group support for instructional tools, workflows, and classroom technology.
- Spend regular time in classrooms and faculty spaces providing hands-on, “elbow support” and meeting faculty where they are in their use of technology.
- Assist faculty in aligning technology use with instructional goals and classroom practices.
- Serve as a resource for troubleshooting and optimizing technology use in the classroom.
Training and Professional Development
- Plan and lead faculty training sessions (workshops, small groups, and one-on-one support).
- Provide timely, responsive support during key teaching, learning, and operational moments throughout the academic year.
- Develop and maintain clear documentation, tutorials, and resources for technology use.
- Stay current on emerging trends in educational technology, including AI and digital tools, and recommend practical enhancements.
Academic Systems Support
- Assist in deploying, configuring, and supporting instructional tools and platforms (e.g., LMS, Google Workspace, classroom tools).
- Collaborate with the Director of Technology and team members to ensure systems are effective, reliable, and aligned with classroom needs.
- Help evaluate and test tools prior to broader rollout.
Technology Support & Help Desk (Approx. 60%)
- Serve as a primary point of support for help desk requests across the school community, providing timely, courteous, and solution-focused troubleshooting across hardware, software, systems, classroom technology, A/V, and basic network-related areas
- Document work clearly in the ticketing system and contribute to the knowledge base
- Escalate complex issues to appropriate team members or vendors as needed
Device & Classroom Technology Support
- Assist with deployment, setup, and maintenance of employee and student devices.
- Coordinate the day-to-day operations of the employee laptop program in collaboration with the Technology team, including device deployment, refresh cycles, collection, and re-assignment.
- Maintain accurate records of assigned devices and their lifecycle status.
- Partner with team members to ensure devices are updated, secure, and aligned with school standards.
- Maintain and support classroom and meeting space technology, including providing A/V support for teaching, presentations, and events as needed.
Collaboration, Communication & Continuous Improvement
- Partner closely with the Director of Technology to align technology efforts with instructional goals.
- Collaborate with faculty, academic leadership, and Technology team members.
- Maintain a visible and approachable presence across campus through regular classroom visits, office hours, and faculty touchpoints.
- Communicate clearly and effectively with both technical and non-technical users.
- Maintain clear documentation of processes and solutions.
- Identify recurring issues and proactively work with the team to reduce friction and prevent repeat problems.
- Approach issues with a focus on both immediate resolution and long-term improvement.
- Translate front-line support experiences into recommendations that improve systems, workflows, and user experience.
Scope of Role
- This position does not manage staff.
- Works within the Help Desk system, but is not the administrative owner of the software.
- Supports instructional technology but does not independently set academic or curricular strategy.
- Collaborates with team members on systems and infrastructure.
Required Skills & Qualifications
- Bachelor’s degree or equivalent experience.
- Experience working in an educational environment preferred.
- Experience supporting or training faculty/teachers strongly preferred.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and presentation skills.
- Ability to translate technical concepts into practical, classroom-ready solutions.
- Comfortable balancing independent work with collaboration.
- Experience with Google Workspace, LMS platforms, and classroom technology tools preferred.
What Success Looks Like in Year One
- Builds strong, trusting relationships with faculty and staff.
- Becomes a reliable, go-to resource for both classroom support and day-to-day technology needs.
- Leads effective training sessions that provide clear, practical value.
- Improves documentation and reduces repeat issues through training and knowledge sharing.
- Contributes to a responsive, professional, and well-coordinated Technology team.
- Demonstrates a balance of responsive support and proactive, faculty-centered engagement.
Why This Role Matters
- This role strengthens the connection between technology and teaching, ensuring that faculty feel supported not only when something breaks, but also in how they use technology to enhance learning.
- It helps create a more consistent, effective, and forward-looking technology experience for faculty and students.
The Process
If interested in this position, please send a resume with a letter of interest to holderness-employment@holderness.org. Priority consideration will be given to application material received before Thursday April 23, 2026.
Holderness School offers a comprehensive benefits package including health, dental, vision, life insurance, generous retirement match, professional development opportunities, use of grounds and facilities, and meals in our dining hall when school is in session for you and your family.
All employment is contingent upon successful completion of a criminal background check.
Holderness School is an equal opportunity employer, and will not discriminate, or tolerate discrimination against any employee or applicant in any manner prohibited by law.
